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Discover answers and insights from the Anthropic team
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I entered my email address but I haven’t received my verification email.
If you haven't received your verification email:
Check
to make sure the email address you entered…
Check
your email spam folder
I have a paid Claude subscription, but my account is showing free.
Claude.ai subscription but are not seeing this reflected in your account, there are two things you should
check
… To
check
this, navigate to your Billing settings to confirm your recent payment status
What locations are supported?
Please
check
our website in the future for updates
How will I be billed?
You can view your usage and charges for the current billing period by
checking
the “Invoice” page within
How much does Claude Pro cost?
Visit claude.ai/upgrade or
check
your mobile app store for current pricing in your region
I'm getting an API connection error. How can I fix it?
Try these steps:
Check
if there are any firewall rules or network restrictions blocking the connection
Claude is providing incorrect or misleading responses. What’s going on?
Additionally, the quality of Claude's responses depends on the underlying sources it references, so
checking
How can I delete or rename a conversation?
Hover over the conversations you want to delete, and
check
the selection box that appears
Using voice mode on Claude Mobile Apps
Check
that your device's microphone permissions are enabled for the Claude app… Voice responses sound choppy or cut out
Check
your internet connection stability… Claude stops responding in voice mode
Check
your usage limits to see if you've reached your daily
When should I use web search, extended thinking, and Research?
search is best for straightforward, factual queries that can be answered with 1-2 tool calls, such as
checking