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How to Get Support
Updated over 2 weeks ago

This guide explains how to get support for your Claude.ai or Anthropic API Console account. Different support options are available depending on your plan.

Paid Plans (Claude Pro, Team, Enterprise, or API Console Users)

As a paid user of Claude.ai or the Anthropic Console, you have full access to:

  • All help documentation

  • Fin, our AI support bot

  • Further assistance from our Product Support team

Note: While we don't offer phone or live chat support, our Product Support team will gladly assist you through our support messenger.

Seeking support for Claude.ai:

  1. Log in to your Claude.ai account

  2. Click your initials in the lower left corner

  3. Select "Get help"

  4. In the support messenger:

    • Search help resources

    • Chat with Fin, our AI support bot

    • When chatting with Fin, select "Wait for the team" if you need additional support from our Product Support team

Seeking support for the API or API Console:

  1. Log in to your Console account

  2. Click the message icon in the lower right corner of the Help Center

  3. In the support messenger:

    • Search help resources

    • Chat with Fin, our AI support bot

    • When chatting with Fin, select "Wait for the team" if you need additional support from our Product Support team

Enterprise Plan Owners

If you are the Primary Owner or Owner of a Claude for Work Enterprise plan, you can also submit a request through the Enterprise Support form.

Note: You must be logged in to your Owner account to access this form.

Free Claude.ai Users

Free Claude.ai users have access to:

  • All help documentation

  • Fin, our AI support bot

  • Account deletion support in cases where self-serve is unavailable

To get support:

  1. Log in to your Claude.ai account

  2. Click your initials in the lower left corner

  3. Select "Get help"

  4. Use the support messenger to:

    • Search help resources

    • Chat with Fin, our AI support bot

    • Submit an account deletion ticket

Unable to Log In?

If you can't access your account, we can still help with:

  1. Account deletion

  2. Data exports

  3. Subscription support

To request assistance:

  1. Click the message icon in the lower right corner of the Help Center

  2. Start a conversation

  3. Select "I can't login"

About Subscription Support

If you're a paid subscriber having trouble accessing your account, our team can:

  • Help locate login information

  • Process subscription cancellations

  • Check refund eligibility

Note: In order to assist with these tasks, we will need to validate details about your account and the payment method used.

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