Please Note: Our response times are currently longer than normal due to our recent launch and an increase in email volume. We will reply to your appeal/email as soon as we can and we ask for your patience in the meantime.
Appeals
As part of our safety process, we may ban an account for a variety of reasons:
Repeated Violations of Our Acceptable Use Policy
Account Creation from an Unsupported Location
Terms of Service Violations
If you feel your account has been wrongly suspended or terminated, please fill out this form with your account information so our Trust & Safety team can further investigate why your account was disabled.
Warnings
As part of our safety process, we warn users if we believe their prompts are violating our Acceptable Use Policy. For API customers, these warnings are linked to ongoing thresholds of violative behavior across their entire API account.
If you believe we’ve made a mistake in issuing you a warning, please email usersafety@anthropic.com with the details of your situation and your account information.