This guide explains how to get support for your Claude.ai or Anthropic API Console account. Different support options are available depending on your plan.
Paid Plans (Claude Pro, Team, Enterprise, or API Console Users)
As a paid user of Claude.ai or the Anthropic Console, you have full access to:
All help documentation
Fin, our AI support bot
Further assistance from our Product Support team
Note: While we don't offer phone or live chat support, our Product Support team will gladly assist you through our support messenger.
Seeking support for Claude.ai:
Log in to your Claude.ai account
Click your initials in the lower left corner
Select "Get help"
In the support messenger:
Search help resources
Chat with Fin, our AI support bot
When chatting with Fin, select "Wait for the team" if you need additional support from our Product Support team
Seeking support for the API or API Console:
Log in to your Console account
Click the message icon in the lower right corner of the Help Center
In the support messenger:
Search help resources
Chat with Fin, our AI support bot
When chatting with Fin, select "Wait for the team" if you need additional support from our Product Support team
Enterprise Plan Owners
If you are the Primary Owner or Owner of a Claude for Work Enterprise plan, you can also submit a request through the Enterprise Support form.
Note: You must be logged in to your Owner account to access this form.
Free Claude.ai Users
Free Claude.ai users have access to:
All help documentation
Fin, our AI support bot
Account deletion support in cases where self-serve is unavailable
To get support:
Log in to your Claude.ai account
Click your initials in the lower left corner
Select "Get help"
Use the support messenger to:
Search help resources
Chat with Fin, our AI support bot
Submit an account deletion ticket
Unable to Log In?
If you can't access your account, we can still help with:
Account deletion
Data exports
Subscription support
To request assistance:
Click the message icon in the lower right corner of the Help Center
Start a conversation
Select "I can't login"
About Subscription Support
If you're a paid subscriber having trouble accessing your account, our team can:
Help locate login information
Process subscription cancellations
Check refund eligibility
Note: In order to assist with these tasks, we will need to validate details about your account and the payment method used.