Before enabling domain capture and Single Sign-On (SSO) for your Enterprise plan, it's important to understand how this change will impact existing Claude accounts associated with your organization's email domain.
Impact on Existing Accounts
When domain capture and SSO are enabled:
Any employees with existing Free, Pro, or Team plan accounts using your organization's email domain will lose access to their accounts
These users will be required to authenticate through your organization's SSO provider
Previous chat histories and settings from individual accounts cannot be transferred to the Enterprise account
Recommended Steps Before Implementation
Communicate with your team
Notify all employees about the upcoming migration to SSO
Provide clear timeline for when the change will occur
Advise employees to save or export any important information from their existing accounts (more information on this process can be found here)
Explain how they will access Claude after SSO is implemented
Plan the transition
Schedule the SSO implementation during a time that minimizes disruption
Ensure your IT team is prepared to support employees with the transition
Have a clear process in place for granting access to authorized users
Taking time to audit, communicate, and plan before enabling domain capture and SSO will help ensure a successful transition and positive experience for your organization.
For detailed instructions on setting up domain capture and SSO, please refer to our guide on Setting up Single Sign-On on the Enterprise plan.