If you use our services that allow you to save and continue conversations with Claude (e.g., Claude App for Slack, Claude via the console, Claude Pro or claude.ai), we retain your prompts and outputs in the product to provide you with a consistent product experience over time in accordance with your controls.
If you are a user of our business or enterprise products (e.g., you have a services agreement for our API): unless we mutually agree otherwise, Anthropic automatically deletes prompts and outputs on the backend within 28 days of receipt or generation, except when we need to retain them for longer to enforce our AUP or comply with the law.
If you are a user of our consumer or beta/evaluation products (such as claude.ai, Claude Pro, Claude App for Slack, and the evaluation versions of Claude via the console, API, or applications): we automatically delete prompts and outputs on the backend within 90 days of receipt or generation unless you and we agree otherwise. We will not use your conversations in our consumer or beta/evaluation services to train our models, unless: (1) your conversations are flagged for Trust & Safety review (in which case we may use or analyze them to improve our ability to detect and enforce our Acceptable Use Policy, including training models for use by our trust and safety team, consistent with Anthropic’s safety mission, or (2) you’ve explicitly given us permission by reporting the data to us (for example via our feedback mechanisms) or by otherwise explicitly opting into training. We retain prompts and outputs for a maximum of 2 years if you submit a prompt to our consumer or beta/evaluation services that is flagged by our trust and safety classifiers.
For all products, we retain trust and safety classification scores for 7 years.
Where you have opted in or provided some affirmative consent (e.g., submitting feedback or bug reports), we retain data associated with that submission for 10 years.
When assessing how long your personal data is retained, we consider criteria such as: (i) the nature of the personal data and the activities involved; (ii) when and for how long you interact with Anthropic; and (iii) our legitimate interests and our legal obligations. In all cases, we may retain Prompts and Outputs as required by law or as necessary to combat violations of our Acceptable Use Policy. We may anonymise or de-identify your personal data for research or statistical purposes, in which case we may retain this information for longer without further notice to you.