If you use our services that allow you to save and continue conversations with Claude (e.g., Claude App for Slack or Claude via the console), we retain your prompts and outputs in the product to provide you with a consistent product experience over time in accordance with your controls.
If you are a user of our business or enterprise products (e.g., commercial Claude via the console, API, and API applications): we automatically delete prompts and outputs on the backend within 30 days of receipt or generation unless we mutually agree otherwise. We do not use API prompts or conversations for any model training purposes, unless you’ve explicitly given us permission by reporting this data to us or by joining our opt-in group, which you can do by contacting email@example.com. In those cases, we do so at your direction as a processor and after we have applied de-identification processes. We retain prompts and outputs for 90 days if you submit a prompt to our commercial services that may violate our Acceptable Use Policy.
If you are a user of our consumer or beta/evaluation products (such as claude.ai, the Claude App for Slack, and the evaluation versions of Claude via the console, API, or applications): we automatically delete prompts and outputs on the backend within 90 days of receipt or generation unless you request otherwise. We will not use your conversations in our beta/evaluation services to train our models, unless: (1) your conversations are flagged for Trust & Safety review (in which case we may use or analyze them to improve our ability to detect and enforce our Acceptable Use Policy, including training models for use by our trust and safety team, consistent with Anthropic’s safety mission, or (2) you’ve explicitly given us permission by reporting the data to us (for example via our feedback mechanisms) or by otherwise explicitly opting into training. We retain prompts and outputs for a maximum of 2 years if you submit a prompt to our consumer or beta/evaluation services that is flagged by our trust and safety classifiers.
For all products, we retain trust and safety classification scores for 7 years.
Where you have opted in or provided some affirmative consent (e.g., submitting feedback or bug reports), we retain data associated with that submission for 10 years.
When assessing how long your personal data is retained, we consider criteria such as: (i) the nature of the personal data and the activities involved; (ii) when and for how long you interact with Anthropic; and (iii) our legitimate interests and our legal obligations. In all cases, we may retain Prompts and Outputs as required by law or as necessary to combat violations of our Acceptable Use Policy. We may anonymize or de-identify your personal data for research or statistical purposes, in which case we may retain this information for longer without further notice to you.