For consumer products or beta/eval products, Anthropic retains your personal data for as long as reasonably necessary for the purposes and criteria outlined in our Privacy Policy. If you are a business or enterprise customer, we may explain our data retention periods in your services agreement with us, as applicable, and if you have been approved for zero retention, you can read more details here. Some additional details and examples follow:
If you use our services that allow you to save and continue conversations with Claude (e.g., Claude App for Slack, Claude via the console, Claude Free, Pro, or Team on claude.ai), we retain your prompts and outputs in the product to provide you with a consistent product experience over time in accordance with your controls.
If you are a user of our business or enterprise products (e.g., you have a services agreement for our API, or are using Claude Team plan): unless we mutually agree otherwise, Anthropic automatically deletes prompts and outputs on the backend within 28 days of receipt or generation, except when we need to retain them for longer to enforce our AUP or comply with the law.
If you are a user of our consumer or beta/evaluation products (such as claude.ai, Claude Pro, Claude App for Slack, and the evaluation versions of Claude via the console, API, or applications): we automatically delete prompts and outputs on the backend within 90 days of receipt or generation unless you and we agree otherwise. We retain prompts and outputs for a maximum of 2 years if you submit a prompt to our consumer or beta/evaluation services that is flagged by our trust and safety classifiers.
For all products, we retain trust and safety classification scores for 7 years.
Where you have opted in or provided some affirmative consent (e.g., submitting feedback or bug reports), we retain data associated with that submission for 10 years.
We delete information you instruct us to delete in accordance with Section 4 of our Privacy Policy (“Rights and Choices”).
When assessing how long your personal data is retained, we consider criteria such as: (i) the nature of the personal data and the activities involved; (ii) when and for how long you interact with Anthropic; and (iii) our legitimate interests and our legal obligations. In all cases, we may retain Prompts and Outputs as required by law or as necessary to combat violations of our Acceptable Use Policy. We may anonymise or de-identify your personal data for research or statistical purposes, in which case we may retain this information for longer without further notice to you.
For more information about our privacy practices, please see our Privacy Policy.